PRIVACY POLICY

1K Automotive respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you contact 1K Automotive, request an estimate, submit information through our website, or communicate with us regarding automotive services, we may collect information such as:

- Your name

- Phone number

- Email address

- Vehicle year, make, model, VIN, and other vehicle information

- Photos or videos of vehicle damage

- Insurance company and claim-related information you choose to provide

- Appointment and repair information

- Messages and communications between you and 1K Automotive

- Website usage and technical information such as browser type, device information, and IP address

How We Use Your Information

We may use the information we collect to:

- Respond to estimate and service requests

- Review vehicle damage and repair information

- Schedule inspections and appointments

- Communicate with you about your vehicle or repair

- Request additional information, photographs, VIN information, or insurance information

- Provide repair status updates

- Provide customer service and support

- Improve our website, services, and customer experience

- Maintain business and service records

- Comply with applicable legal and regulatory requirements

Text Message Communications

- If you voluntarily opt in to receive text messages from 1K Automotive, we may send you non-marketing customer-care messages related to your estimate, appointment, repair, service request, or other communication you initiated with us.

- Message frequency varies. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages. You may reply HELP for assistance.

- Consent to receive text messages is not a condition of purchasing goods or services from 1K Automotive.

- SMS consent and phone numbers collected for SMS communication will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

How We Share Information

- We do not sell your personal information.

- We may share information when reasonably necessary to provide services you request, including with service providers that assist us with website hosting, customer communications, scheduling, estimating, payment processing, or other business operations.

- When applicable to your repair or claim, information may also be shared with insurance companies, appraisers, parts suppliers, calibration providers, towing providers, rental providers, or other parties involved in completing services you have requested or authorized.

- We may also disclose information when required by law, legal process, or government authority.

Cookies and Website Technology

- Our website may use cookies, analytics tools, tracking technologies, or similar technologies to understand how visitors use our website and to improve its performance.

- These technologies may collect information such as your device type, browser, pages visited, and general website activity.

- You may adjust your browser settings to limit or block cookies.

Data Security

- We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

- However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Your Choices

You may contact us to request that we:

- Correct inaccurate personal information

- Update your contact information

- Delete certain personal information where legally permitted

- Stop sending text messages or other communications

To stop SMS communications, reply STOP to any text message from us.

Third-Party Links

Our website may contain links to third-party websites or services. 1K Automotive is not responsible for the privacy practices, security, or content of websites operated by third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

1K Automotive
Gaithersburg, Maryland
Email: [email protected]
Website: 1kautomotive.com