TERMS & CONDITION

These Terms & Conditions govern your use of the 1K Automotive website and any forms, communications, estimate requests, or other services made available through the website. By using this website or submitting information through it, you agree to these Terms & Conditions.

Website Use

The 1K Automotive website is provided for general information, estimate requests, service inquiries, appointment coordination, and communication regarding automotive repair services. You agree not to misuse the website, interfere with its operation, submit false information, or use the website for unlawful purposes.

Estimate Requests

Any estimate request submitted through our website is preliminary until 1K Automotive has had an opportunity to inspect the vehicle, review the damage, verify parts and repair procedures, and determine the actual scope of work. Online estimates, photographs, descriptions, or other submitted information may not reveal all damage. Final repair costs may change after inspection, disassembly, additional damage discovery, insurance review, parts verification, manufacturer procedures, or other repair-related factors.

Insurance Claims

1K Automotive may assist customers with insurance-related repairs, estimates, supplements, documentation, and communication. 1K Automotive is not an insurance company and does not control claim decisions, coverage decisions, payment amounts, total-loss decisions, rental coverage, or processing times made by an insurer. Customers remain responsible for understanding the terms of their insurance policy and any amounts not paid by their insurer.

Appointments and Repairs

Submitting an estimate request or appointment request does not guarantee an appointment time or create a repair authorization. Repairs will only begin after any required authorization, inspection, documentation, payment arrangements, parts arrangements, or other required steps have been completed. Repair completion dates are estimates and may change due to parts availability, insurance delays, additional damage, outside services, manufacturer requirements, or other circumstances beyond our reasonable control.

Vehicle and Claim Information

You are responsible for providing accurate information regarding your vehicle, contact information, insurance claim, ownership, damage, and repair history. Providing incomplete or inaccurate information may affect estimates, scheduling, repair recommendations, or communication.

Text Message Communications

If you voluntarily opt in to receive text messages from 1K Automotive, you may receive non-marketing customer-care messages related to your estimate, appointment, repair, service request, or other communication you initiated with us. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services from 1K Automotive.

Email and Electronic Communications

By providing your email address or other contact information, you authorize 1K Automotive to respond to your inquiries and communicate with you regarding your request or services. You are responsible for ensuring that the contact information you provide is accurate.

Photos and Uploaded Information

If you submit photographs, videos, documents, vehicle information, insurance information, or other materials through the website, you authorize 1K Automotive to use that information for purposes reasonably related to your estimate, repair, service request, claim assistance, or customer support. Do not submit information that you do not have the right to provide.

Payments

Customers are responsible for all charges they authorize and any amounts owed for services, repairs, parts, deductibles, deposits, storage, towing, administrative charges, or other agreed services, subject to applicable law and any separate repair authorization or agreement. Website content does not replace any written repair authorization, estimate, invoice, storage agreement, or other agreement entered into separately with 1K Automotive.

Third-Party Services

1K Automotive may use or coordinate with third-party providers such as insurers, appraisers, parts suppliers, towing companies, rental providers, glass companies, calibration providers, payment processors, or technology providers. We are not responsible for the independent actions, availability, terms, or performance of third-party companies.

Website Availability

We make reasonable efforts to keep our website available and accurate, but we do not guarantee uninterrupted access or that all information will always be complete, current, or error-free. Website features may be changed, updated, suspended, or discontinued at any time.

Intellectual Property

Unless otherwise stated, the website's branding, text, graphics, logos, and original content are owned by or licensed to 1K Automotive and may not be copied or used for commercial purposes without permission.

Limitation of Liability

To the extent permitted by law, 1K Automotive is not responsible for indirect, incidental, or consequential losses resulting solely from use of, or inability to use, this website. Nothing in these Terms & Conditions limits rights or remedies that cannot legally be excluded under applicable law.

Privacy

Your use of this website is also subject to our Privacy Policy. Please review the Privacy Policy at 1kautomotive.com/privacy.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Age Requirement

You must be at least 18 years old to use our SMS messaging program or have permission from a parent or legal guardian.

Changes to These Terms

We may update these Terms & Conditions periodically. Updated terms will be posted on this page with a revised Last Updated date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact Us

if you have questions about these Terms & Conditions

Gaithersburg, Maryland
Email: [email protected]
Website: 1kautomotive.com